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Order Status • Has my order shipped? • How do I change quantities/cancel an item in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? International Shipping • Do you ship to my country? • What are my payment choices? • When will my order ship and what are the charges? • What is the return policy? Guarantees • 100% Price Match Guarantee • Privacy Policy • Security

Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Help / FAQs • Seating Questions • Contact Us Troubleshooting • 360 adjustment ring - "dead" spot? • How to Remove a Cylinder • Replacing Casters or Glides • Stool height will not adjust at all. Returns: • FREE Returns • Flash Furniture 5 Year Limited Warranty